FAQ
Most frequent questions and answers
Do I have to pay anything up front?
No, you only pay when the job is completed and you approve the roof completion and other roofing services. We guarantee 100% customer satisfaction prior to payment.
Do you charge for an inspection and estimate?
Our trained estimators and roof contractors provide no-charge estimates for roof replacements.
What happens if it rains during the roof installation?
We will install your roof when the chance of rain is very low, no more than 30% chance of isolated rain. Our dedicated operations team will use their judgement to make the final call and keep you updated to the minute with their best decision. We remove shingles on individual slopes or gables one at a time to ensure we do not leave the roof exposed. The possibility of rain could slow down the work, however, this considerate touch ensures a higher quality finished product. In the event of rain, felt and tarp will cover any exposed areas. At night we will always dry-in your roof.
How long will it take to re-roof my house?
Typically our crews are matched with jobs to complete a roof system in one day. Depending on weather (heat, cold, & rain), installation could take 1-2 days.
Once we request a quote, how soon will we hear from our roof contractors?
We always do our best to respond to your request within 24 hours. Once we receive your signed contract, we will immediately begin the process of ordering your materials, which are usually delivered the day before, or the morning of, your install.
What type of warranty do you provide on a new/ re- roof?
We provide a formalized Workmanship Warranty on labor including interior painting and sheet rock repair due to any leaks and exterior roof repair. This warranty is paired along with your manufacturer material warranty.
How can I tell if I have hail/ wind damage on my roof?
A qualified roof inspector can examine your roof and determine if there is evidence of hail or wind/storm damage. Professional Roofers, Inc. is a quality-roofing specialist with extensive experience working with insurance companies.
