fbpx

FAQ

Most frequent questions and answers

Do I have to pay anything up front?

No, you only pay when the job is completed and you approve the roof completion and other roofing services. We guarantee 100% customer satisfaction prior to payment.

Do you charge for an inspection and estimate?

Our trained estimators and roof contractors provide no-charge estimates for roof replacements. 

What happens if it rains during the roof installation?

We will install your roof when the chance of rain is very low, no more than 30% chance of isolated rain. Our dedicated operations team will use their judgement to make the final call and keep you updated to the minute with their best decision. We remove shingles on individual slopes or gables one at a time to ensure we do not leave the roof exposed. The possibility of rain could slow down the work, however, this considerate touch ensures a higher quality finished product. In the event of rain, felt and tarp will cover any exposed areas. At night we will always dry-in your roof.

How long will it take to re-roof my house?

Typically our crews are matched with jobs to complete a roof system in one day. Depending on weather (heat, cold, & rain), installation could take 1-2 days.

Once we request a quote, how soon will we hear from our roof contractors?

We always do our best to respond to your request within 24 hours. Once we receive your signed contract, we will immediately begin the process of ordering your materials, which are usually delivered the day before, or the morning of, your install.

What type of warranty do you provide on a new/ re- roof?

We provide a formalized Workmanship Warranty on labor including interior painting and sheet rock repair due to any leaks and exterior roof repair. This warranty is paired along with your manufacturer material warranty.

How can I tell if I have hail/ wind damage on my roof?

A qualified roof inspector can examine your roof and determine if there is evidence of hail or wind/storm damage. Professional Roofers, Inc. is a quality-roofing specialist with extensive experience working with insurance companies. 

Additional Questions

to think about before selecting a contractor.

Does your contractor have a physical place of business?

Professional Roofers, Inc. invites you to see our modern office where we will be glad to present roofing solutions for your needs. Our professionally staffed office will process insurance supplemental billing and include itemized invoices.

Is your contractor an established local company?

Professional Roofers, Inc. proudly serves the Middle Tennessee area. We are a trusted name in the roofing/ gutter and attic insulation business. 

Does your contractor provide financing options?

Professional Roofers offers financing options, including 6 month or 12 month financing with 0% interest.

Does your contractor ask for money up-front to purchase materials?

No payment is due until the job is 100% complete/approved and until you’re completely satisfied.. (Residential customers only)

Is your contractor an accredited member of the Better Business Bureau®?

Professional Roofers, Inc. is an accredited member of the Better Business Bureau® since 2008 and has an A+ rating with the BBB.

Is your contractor licensed with the State?

We are licensed with the State of Tennessee and local counties. All work will be performed according to city, county and state codes.

Does your contractor give you a choice of shingle brand?

We offer a variety of quality products from leading roofing manufacturers. Roofing will be installed according to shingle manufacturer requirements.

What kind of insurance does my contractor have?

Professional Roofers, Inc. are bonded and carry Worker’s Compensation and General Liability Insurance.

Does your contractor have a roofing crew leader and supervisor/foreman to oversee your roofing installation?

On every job, we assign an experienced crew leader and supervisor/foreman. The crew leader and supervisor will be part of the project from beginning through completion.

Customer Information / Satisfaction

What You Can Expect From Professional Roofers, Inc.

Our Trained crew will:

Does your contractor have local ties to the community?

Professional Roofers has been actively involved in supporting their community since PRI’s inception.

Habitat for Humanity – Williamson & Maury County. Over 10 years of support and 70+ roofs installed. 

Williamson County Community Housing – over 5 year support.

Greater Nashville Regional Counsel GNRC