It’s astounding how much a property manager has on their plate – Dealing with potential prospects and tenants, collecting rent, responding to tenant complaints, and even pursuing evictions. This is why it’s critical to have a go-to roofing company for your properties maintenance and repair issues.
Selecting a roofing company to handle your property’s health may be a daunting task as there are many in existence. However, we’re here to help point out some key factors to look for.
CERTIFICATIONS & CREDENTIALS
A company’s credentials can be your proof-of-work when picking your future roofing contractor. With that in mind, these are just a few questions to consider when choosing what roofing company fits your property’s needs:
- Does the company have certifications for steep slope and low slope roofs?
- What awards do the company hold? Check their BBB rating or Angie’s list to see their ratings as well as reviews from consumers.
- Can the company provide references from other property managers?
For instance, Pro Roofers Inc. has been in business since 2006 and we’re certified in steep slope and low slope residential and commercial roofing. We have an A+ BBB rating and have 9 years of Super Service Awards through Angie’s List. For more information on who we are as a business, check out our About Pro Roofers page.
COMMUNICATION
Once an understanding of your potential contractors certifications & credentials has been established, the next sequence in establishing a solid business relationship is communicating.
It’s important to have a company that stays in constant communication with you while maintenance is being performed.
Roofing companies should contact you when they find damage, take pictures and compose an email to explain issues, complete repair or replacement and photograph project completion, follow up after job is completed, and submit the invoice following your specific invoice process. Furthermore, the roofing company should have a full time staff to address billing questions and issues.
Once all is complete your roofing company should present overall solutions and pictures for roof repair/replacement and prioritization. All of this should fit exactly what you’re looking for as a property manager.
TRANSPARENCY & AVAILABILITY
Along with consistent communication, your roofing company should provide emergency repairs as well as a final solution. They should be available at any time for questions you may have and be very clear about how they plan to tackle any issue you have.
Annual maintenance programs and roof inspections of a client’s property is highly recommended.
ADAPTATION
With the recent coronavirus pandemic, companies need to be able to adapt and change methods to stay in contact with property managers. Times change and requirements change. Sometimes that involves working from home.
Pro Roofers Inc. has recently implemented virtual online training for property managers and HOA. Using Zoom, we’ve found a convenient way to continue our process and not lose pace during this time. A roofing contractor that understands progression and adaptation is vital.
